{"id":2939,"date":"2023-06-06T22:58:06","date_gmt":"2023-06-06T19:58:06","guid":{"rendered":"https:\/\/www.ba.ihu.gr\/?post_type=course&#038;p=2939"},"modified":"2025-12-11T12:57:10","modified_gmt":"2025-12-11T10:57:10","slug":"701","status":"publish","type":"course","link":"https:\/\/www.ba.ihu.gr\/en\/courses\/701\/","title":{"rendered":"Quality Management"},"author":6,"template":"","meta":[],"semester":[67],"course_type":[14],"acf":{"code":"701","semester":[67],"level":"1","teaching_activities":{"activity_1":{"description":"Lectures and Practice\/Exercises","weekly_hrs":3,"ects":5},"activity_2":{"description":"","weekly_hrs":"","ects":""},"activity_3":{"description":"","weekly_hrs":"","ects":""},"activity_4":{"description":"","weekly_hrs":"","ects":""},"activity_5":{"description":"","weekly_hrs":"","ects":""}},"type":14,"language":"Greek","erasmus":"\u038c\u03c7\u03b9","url":"https:\/\/elearning.cm.ihu.gr\/course\/view.php?id=959","prerequisites":"","instructors":[1441],"coordinator":"","content":"<ul>\r\n \t<li>Fundamental concepts of Total Quality Management.<\/li>\r\n \t<li>Historical development of Quality - Quality models.<\/li>\r\n \t<li>Theoretical approaches of IOP.<\/li>\r\n \t<li>Quality Planning-Planning.<\/li>\r\n \t<li>Certification of Quality Assurance Systems.<\/li>\r\n \t<li>Quality Costs.<\/li>\r\n \t<li>Quality Control Methods and Tools.<\/li>\r\n \t<li>Laboratory Control.<\/li>\r\n \t<li>Quality Improvement Techniques and Tools.<\/li>\r\n \t<li>Statistical Quality Control.<\/li>\r\n \t<li>Examples of low cost quality.<\/li>\r\n<\/ul>","goals":"The objectives of this lesson are:\r\n<ul>\r\n \t<li>To develop the concept and principles of Quality and in particular Quality in the practice of Management.<\/li>\r\n \t<li>To demonstrate the importance of applying Quality procedures and methods in the operation, competition and sustainability of organizations and in their relations with their Customers.<\/li>\r\n \t<li>To provide knowledge about the Certification of Quality Assurance Systems according to ISO, HACCP standards, etc.<\/li>\r\n \t<li>To analyze the philosophy of Quality Management, its basic principles and objectives, its basic tools, its differences with the traditional management approach, its advantages and implementation methods. Emphasis is also placed on the application of Statistical Quality Control techniques aimed at verifying the ability of processes and the final product to meet specific requirements on the one hand, and on the other hand at improving outgoing quality, such as Acceptance Sampling and statistical control of the production process (Statistical Process Control, SPC).<\/li>\r\n \t<li>To train students in the techniques and methods of prevention, monitoring and quality control.<\/li>\r\n<\/ul>\r\nUpon completion of the course students should be able to:\r\n<ul>\r\n \t<li>Understand the dimension of Quality in business management.<\/li>\r\n \t<li>Detect non-quality situations in business processes and use tools to record and analyze low-quality processes.<\/li>\r\n \t<li>Calculate the cost of the management of quality.<\/li>\r\n \t<li>Apply quality procedures in the organizations' activities\/ Quality Function Deployment -QFD.<\/li>\r\n \t<li>Carry out statistical quality control applications to control the quality of services (public services, banks, telecommunications organizations).<\/li>\r\n \t<li>Carry out an economic analysis of quality by exploring concepts such as the cost of good and bad quality, the optimal level of quality, reducing the cost of quality and quality in relation to supplier evaluation.<\/li>\r\n<\/ul>","skills":"to be filled","teaching_methods":"<ul>\r\n \t<li>Face to face.<\/li>\r\n<\/ul>","ict_usage":"<ul>\r\n \t<li>Online guidance.<\/li>\r\n \t<li>Slides Projection in the classroom.<\/li>\r\n \t<li>Use of E-mail and onlne communication systems.<\/li>\r\n \t<li>Use of e-learning system (moodle).<\/li>\r\n<\/ul>","teaching_organization":{"activity_1":{"description":"Lectures","workload":75},"activity_2":{"description":"Practice\/Exercises","workload":40},"activity_3":{"description":"Assignment(s)","workload":10},"activity_4":{"description":"","workload":""},"activity_5":{"description":"","workload":""},"activity_6":{"description":"","workload":""}},"students_evaluation":"to be filled","bib_textbooks":"\u0394\u0399\u0394\u0391\u039a\u03a4\u0399\u039a\u0391 \u03a3\u03a5\u0393\u0393\u03a1\u0391\u039c\u039c\u0391\u03a4\u0391\r\n<ul>\r\n \t<li>\u00a0\u0393. \u03a0\u03ac\u03c3\u03c7\u03bf\u03c2 \u03ba\u03b1\u03b9 \u0393. \u03a0\u03bb\u03bf\u03c5\u03bc\u03af\u03b4\u03b7\u03c2 \u00ab\u0394\u03b9\u03bf\u03af\u03ba\u03b7\u03c3\u03b7 \u039f\u03bb\u03b9\u03ba\u03ae\u03c2 \u03a0\u03bf\u03b9\u03cc\u03c4\u03b7\u03c4\u03b1\u03c2\u00bb, \u0392 \u0388\u03ba\u03b4\u03bf\u03c3\u03b7,\u00a0 \u0395\u03ba\u03b4. \u0395\u03a7\u0395\u0394\u03a9\u03a1\u039f\u03a3,\u00a0 2008, \u0398\u03b5\u03c3\u03c3\u03b1\u03bb\u03bf\u03bd\u03af\u03ba\u03b7.<\/li>\r\n \t<li>\u039a\u03ad\u03c6\u03b7\u03c2, \u0392. \u00ab\u0394\u03b9\u03bf\u03af\u03ba\u03b7\u03c3\u03b7 \u039f\u03bb\u03b9\u03ba\u03ae\u03c2 \u03a0\u03bf\u03b9\u03cc\u03c4\u03b7\u03c4\u03b1\u03c2\u00bb, \u03b5\u03ba\u03b4\u03cc\u03c3\u03b5\u03b9\u03c2 \u039a\u03a1\u0399\u03a4\u0399\u039a\u0397, 2014, \u0391\u03b8\u03ae\u03bd\u03b1.<\/li>\r\n \t<li>\u0394\u03b5\u03c1\u03b2\u03b9\u03c4\u03c3\u03b9\u03ce\u03c4\u03b7\u03c2, \u039a. \u00ab\u0394\u03b9\u03bf\u03af\u03ba\u03b7\u03c3\u03b7 \u039f\u03bb\u03b9\u03ba\u03ae\u03c2 \u03a0\u03bf\u03b9\u03cc\u03c4\u03b7\u03c4\u03b1\u03c2\u00bb, \u039d\u03bf\u03bc\u03b9\u03ba\u03ae \u0392\u03b9\u03b2\u03bb\u03b9\u03bf\u03b8\u03ae\u03ba\u03b7, 2\u03b7 \u03ad\u03ba\u03b4\u03bf\u03c3\u03b7, \u0391\u03b8\u03ae\u03bd\u03b1, 2005, ISBN:\u00a0 978-960-272-311-1.<\/li>\r\n \t<li>\u039c. \u0396\u03b1\u03b2\u03bb\u03b1\u03bd\u03cc\u03c2 \u0397 \u03c0\u03bf\u03b9\u03cc\u03c4\u03b7\u03c4\u03b1 \u03c3\u03c4\u03b9\u03c2 \u03c0\u03b1\u03c1\u03b5\u03c7\u03cc\u03bc\u03b5\u03bd\u03b5\u03c2 \u03c5\u03c0\u03b7\u03c1\u03b5\u03c3\u03af\u03b5\u03c2 \u03ba\u03b1\u03b9 \u03c4\u03b1 \u03c0\u03c1\u03bf\u03ca\u03cc\u03bd\u03c4\u03b1, , \u0395\u03ba\u03b4\u03cc\u03c3\u03b5\u03b9\u03c2 \u03a3\u03c4\u03b1\u03bc\u03bf\u03cd\u03bb\u03b7 \u0391.\u0395., \u0391\u03b8\u03ae\u03bd\u03b1 2006, ISBN:\u00a0 960-351-659-7.<\/li>\r\n<\/ul>\r\n\u03a0\u03a1\u039f\u03a3\u0398\u0395\u03a4\u0397 \u03a0\u03a1\u039f\u03a4\u0395\u0399\u039d\u039f\u039c\u0395\u039d\u0397 \u0392\u0399\u039f\u0392\u039b\u0399\u039f\u0393\u03a1\u0391\u03a6\u0399\u0391\r\n<ul>\r\n \t<li>Spath, P., Kelly, D. \u201cApplying Quality Managemaent in Healthcare, 4th Edition\u201d, Health Administration Press, 2017, Chicago.<\/li>\r\n \t<li>Toister, J. \u201c The Service Culture Handbook\u201d, Toister Performance Solution Inc. , San Diego USA , 2017.<\/li>\r\n \t<li>Bank. J.\u00a0 \u039c\u03ac\u03bd\u03b1\u03c4\u03b6\u03bc\u03b5\u03bd\u03c4 \u039f\u03bb\u03b9\u03ba\u03ae\u03c2 \u03a0\u03bf\u03b9\u03cc\u03c4\u03b7\u03c4\u03b1\u03c2. \u0395\u03ba\u03b4\u03cc\u03c3\u03b5\u03b9\u03c2 \u0393\u03ba\u03b9\u03bf\u03cd\u03c1\u03b4\u03b1\u03c2,\u00a0\u00a0 \u0391\u03b8\u03ae\u03bd\u03b1, 2000.<\/li>\r\n \t<li>\u039a. \u0394\u03b5\u03c1\u03b2\u03b9\u03c4\u03c3\u03b9\u03ce\u03c4\u03b7\u03c2 . \u00ab\u0394\u03b9\u03bf\u03af\u03ba\u03b7\u03c3\u03b7 \u03bf\u03bb\u03b9\u03ba\u03ae\u03c2 \u03c0\u03bf\u03b9\u03cc\u03c4\u03b7\u03c4\u03b1\u03c2, 2\u03b7 \u03ad\u03ba\u03b4\u03bf\u03c3\u03b7\u00bb, \u03b5\u03ba\u03b4\u03cc\u03c3\u03b5\u03b9\u03c2 \u039d\u03bf\u03bc\u03b9\u03ba\u03ae \u0392\u03b9\u03b2\u03bb\u03b9\u03bf\u03b8\u03ae\u03ba\u03b7 \u0391\u0395\u0392\u0395, \u0391\u03b8\u03ae\u03bd\u03b1 2005.<\/li>\r\n \t<li>\u0393. \u03a4\u03c3\u03cc\u03c4\u03c1\u03b1\u03c2. \u00ab\u0392\u03b5\u03bb\u03c4\u03af\u03c9\u03c3\u03b7 \u03c0\u03bf\u03b9\u03cc\u03c4\u03b7\u03c4\u03b1\u03c2\u00bb, \u03b5\u03ba\u03b4\u03cc\u03c3\u03b5\u03b9\u03c2 \u0395\u03c5\u03b3\u03b5\u03bd\u03af\u03b1 \u039c\u03c0\u03ad\u03bd\u03bf\u03c5, \u0391\u03b8\u03ae\u03bd\u03b1 2002.<\/li>\r\n \t<li>\u0393. \u03a4\u03b1\u03b3\u03b1\u03c1\u03ac\u03c2. \u00ab\u03a3\u03c4\u03b1\u03c4\u03b9\u03c3\u03c4\u03b9\u03ba\u03cc\u03c2 \u0388\u03bb\u03b5\u03b3\u03c7\u03bf\u03c2 \u03a0\u03bf\u03b9\u03cc\u03c4\u03b7\u03c4\u03b1\u03c2\u00bb, \u03b5\u03ba\u03b4\u03cc\u03c3\u03b5\u03b9\u03c2 \u0396\u03ae\u03c4\u03b7 \u03a0\u03b5\u03bb\u03b1\u03b3\u03af\u03b1 \u03ba\u03b1\u03b9 \u03a3\u03b9\u03b1 \u039f\u0395, \u0398\u03b5\u03c3\u03c3\u03b1\u03bb\u03bf\u03bd\u03af\u03ba\u03b7 2001.<\/li>\r\n<\/ul>","bib_journals":"<ul>\r\n \t<li>The TQM Journal, Emerald.<\/li>\r\n \t<li>Journal of Public Money &amp; Management, Taylor and Francis.<\/li>\r\n \t<li>Journal of Management Inquiry, Sage.<\/li>\r\n \t<li>International Journal of Quality &amp; Reliability Management.<\/li>\r\n<\/ul>"},"_links":{"self":[{"href":"https:\/\/www.ba.ihu.gr\/en\/wp-json\/wp\/v2\/course\/2939"}],"collection":[{"href":"https:\/\/www.ba.ihu.gr\/en\/wp-json\/wp\/v2\/course"}],"about":[{"href":"https:\/\/www.ba.ihu.gr\/en\/wp-json\/wp\/v2\/types\/course"}],"author":[{"embeddable":true,"href":"https:\/\/www.ba.ihu.gr\/en\/wp-json\/wp\/v2\/users\/6"}],"version-history":[{"count":16,"href":"https:\/\/www.ba.ihu.gr\/en\/wp-json\/wp\/v2\/course\/2939\/revisions"}],"predecessor-version":[{"id":6220,"href":"https:\/\/www.ba.ihu.gr\/en\/wp-json\/wp\/v2\/course\/2939\/revisions\/6220"}],"acf:post":[{"embeddable":true,"href":"https:\/\/www.ba.ihu.gr\/en\/wp-json\/wp\/v2\/staff\/1441"}],"acf:term":[{"embeddable":true,"taxonomy":"course_type","href":"https:\/\/www.ba.ihu.gr\/en\/wp-json\/wp\/v2\/course_type\/14"},{"embeddable":true,"taxonomy":"semester","href":"https:\/\/www.ba.ihu.gr\/en\/wp-json\/wp\/v2\/semester\/67"}],"wp:attachment":[{"href":"https:\/\/www.ba.ihu.gr\/en\/wp-json\/wp\/v2\/media?parent=2939"}],"wp:term":[{"taxonomy":"semester","embeddable":true,"href":"https:\/\/www.ba.ihu.gr\/en\/wp-json\/wp\/v2\/semester?post=2939"},{"taxonomy":"course_type","embeddable":true,"href":"https:\/\/www.ba.ihu.gr\/en\/wp-json\/wp\/v2\/course_type?post=2939"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}