{"id":3042,"date":"2023-06-07T02:17:34","date_gmt":"2023-06-06T23:17:34","guid":{"rendered":"https:\/\/www.ba.ihu.gr\/?post_type=course&#038;p=3042"},"modified":"2026-05-27T12:15:25","modified_gmt":"2026-05-27T09:15:25","slug":"%ce%b307","status":"publish","type":"course","link":"https:\/\/www.ba.ihu.gr\/en\/courses\/%ce%b307\/","title":{"rendered":"Business Process Analysis and Design"},"author":6,"template":"","meta":[],"semester":[67],"course_type":[14],"acf":{"code":"\u039307","semester":[67],"level":"1","teaching_activities":{"activity_1":{"description":"Lectures and Practice\/Exercises","weekly_hrs":3,"ects":5},"activity_2":{"description":"","weekly_hrs":"","ects":""},"activity_3":{"description":"","weekly_hrs":"","ects":""},"activity_4":{"description":"","weekly_hrs":"","ects":""},"activity_5":{"description":"","weekly_hrs":"","ects":""}},"type":14,"language":"Greek","erasmus":"\u038c\u03c7\u03b9","url":"https:\/\/elearning.cm.ihu.gr\/course\/view.php?id=310","prerequisites":"","instructors":[1475],"coordinator":"","content":"<ul>\r\n \t<li>Introduction - Basic concepts of business process management.<\/li>\r\n \t<li>Principles of business process design and redesign.<\/li>\r\n \t<li>The subject of process analysis and design.<\/li>\r\n \t<li>Requirements analysis: methods and perspectives.<\/li>\r\n \t<li>The business model &amp; the framework of business modeling.<\/li>\r\n \t<li>Modeling use cases.<\/li>\r\n \t<li>Entity modeling (class diagrams).<\/li>\r\n \t<li>Process modeling: BPMN diagrams.<\/li>\r\n \t<li>Process modeling: sequence diagrams.<\/li>\r\n \t<li>Practical applications of process modeling.<\/li>\r\n \t<li>Process execution modeling: process choreography.<\/li>\r\n \t<li>Process execution modeling: process orchestration.<\/li>\r\n \t<li>Career opportunities in business process analysis and design.<\/li>\r\n<\/ul>","goals":"The objectives of this course are:\r\n<ul>\r\n \t<li>To present the view of business as a set of processes.<\/li>\r\n \t<li>To acquaint students with analysis and design, which are part of the initial phases of systems development and management.<\/li>\r\n \t<li>To introduce concepts of business process analysis and design and explain their importance in identifying problems and improving or developing new business processes.<\/li>\r\n \t<li>To present modeling methods and techniques for the analysis and design of business processes.<\/li>\r\n \t<li>To present the professional employment opportunities in the analysis and design of business processes.<\/li>\r\n<\/ul>\r\nUpon completion of the course students should be able to:\r\n<ul>\r\n \t<li>Understand the importance of processes to achieve business goals and the importance of planning and redesigning business processes.<\/li>\r\n \t<li>Know basic concepts of analysis and design of business processes and business modeling.<\/li>\r\n \t<li>Know requirements analysis, data collection and business process documentation techniques.<\/li>\r\n \t<li>Apply modeling techniques for the analysis and design\/reengineering of processes.<\/li>\r\n \t<li>Assess the effectiveness of business processes, identify problem areas of business operation and propose corrective actions and improvements.<\/li>\r\n<\/ul>","skills":"to be filled","teaching_methods":"<ul>\r\n \t<li>Face to face.<\/li>\r\n<\/ul>","ict_usage":"<ul>\r\n \t<li>Online guidance.<\/li>\r\n \t<li>Slides Projection in the classroom.<\/li>\r\n \t<li>Use of E-mail and onlne communication systems.<\/li>\r\n \t<li>Use of e-learning system (moodle).<\/li>\r\n<\/ul>","teaching_organization":{"activity_1":{"description":"Lectures","workload":39},"activity_2":{"description":"Project","workload":60},"activity_3":{"description":"Personal Study","workload":26},"activity_4":{"description":"","workload":""},"activity_5":{"description":"","workload":""},"activity_6":{"description":"","workload":""}},"students_evaluation":"to be filled","bib_textbooks":"<strong><em>\u03a0\u03c1\u03bf\u03c4\u03b5\u03b9\u03bd\u03cc\u03bc\u03b5\u03bd\u03b7 \u0392\u03b9\u03b2\u03bb\u03b9\u03bf\u03b3\u03c1\u03b1\u03c6\u03af\u03b1:<\/em><\/strong>\r\n<ul>\r\n \t<li>\u0395\u0399\u03a3\u0391\u0393\u03a9\u0393\u0397 \u03a3\u03a4\u039f\u039d \u03a3\u03a7\u0395\u0394\u0399\u0391\u03a3\u039c\u039f \u03a5\u03a0\u0397\u03a1\u0395\u03a3\u0399\u03a9\u039d: \u03a3\u03a7\u0395\u0394\u0399\u0391\u03a3\u039c\u039f\u03a3 \u03a4\u039f\u03a5 \u0391\u039f\u03a1\u0391\u03a4\u039f\u03a5, LARA PENIN, \u0388\u03ba\u03b4\u03bf\u03c3\u03b7: 1\u03b7\/2022, \u03a3\u03c5\u03b3\u03b3\u03c1\u03b1\u03c6\u03b5\u03af\u03c2:, \u039a\u03c9\u03b4\u03b9\u03ba\u03cc\u03c2 \u0392\u03b9\u03b2\u03bb\u03af\u03bf\u03c5 \u03c3\u03c4\u03bf\u03bd \u0395\u03cd\u03b4\u03bf\u03be\u03bf: 112696307<\/li>\r\n \t<li>This is Service Design Thinking: Basics, Tools, Cases, by Marc Stickdorn and Jakob Schneide, Wiley, 1st ed., 2012.<\/li>\r\n \t<li>Service Design: From Insight to Implementation, Andy Polaine, Lavrans L\u00f8vlie, Ben Reason, Rosenfeld Media, 1st edition, 2013.<\/li>\r\n<\/ul>\r\n<strong><em>\u03a5\u03c0\u03bf\u03c3\u03c4\u03b7\u03c1\u03b9\u03ba\u03c4\u03b9\u03ba\u03ae \u03b2\u03b9\u03b2\u03bb\u03b9\u03bf\u03b3\u03c1\u03b1\u03c6\u03af\u03b1<\/em><\/strong>\r\n<ul>\r\n \t<li>\u0391\u03bd\u03ac\u03c0\u03c4\u03c5\u03be\u03b7 \u039d\u03ad\u03c9\u03bd \u03a5\u03c0\u03b7\u03c1\u03b5\u03c3\u03b9\u03ce\u03bd: \u03a4\u03bf\u03c5\u03c1\u03b9\u03c3\u03bc\u03cc\u03c2 - \u03a5\u03b3\u03b5\u03af\u03b1 - \u0395\u03c0\u03b9\u03c7\u03b5\u03b9\u03c1\u03b7\u03bc\u03b1\u03c4\u03b9\u03ba\u03cc\u03c4\u03b7\u03c4\u03b1 \u2013 \u039a\u03b1\u03b9\u03bd\u03bf\u03c4\u03bf\u03bc\u03af\u03b1, \u03a6\u03ce\u03c4\u03b7\u03c2 \u03a7. \u039a\u03af\u03c4\u03c3\u03b9\u03bf\u03c2, \u039a\u03c9\u03bd\u03c3\u03c4\u03b1\u03bd\u03c4\u03af\u03bd\u03bf\u03c2 \u0396\u03bf\u03c0\u03bf\u03c5\u03bd\u03b9\u03b4\u03b7\u03c2, \u0395\u03ba\u03b4\u03cc\u03c3\u03b5\u03b9\u03c2 \u039a\u03bb\u03b5\u03b9\u03b4\u03ac\u03c1\u03b9\u03b8\u03bc\u03bf\u03c2, 2008. \u039a\u03c9\u03b4\u03b9\u03ba\u03cc\u03c2 \u0392\u03b9\u03b2\u03bb\u03af\u03bf\u03c5 \u03c3\u03c4\u03bf\u03bd \u0395\u03cd\u03b4\u03bf\u03be\u03bf: 13595<\/li>\r\n \t<li>\u0394\u03b9\u03bf\u03af\u03ba\u03b7\u03c3\u03b7 \u03a0\u03b1\u03c1\u03b1\u03b3\u03c9\u03b3\u03ae\u03c2 \u03a0\u03c1\u03bf\u03ca\u03cc\u03bd\u03c4\u03c9\u03bd \u03ba\u03b1\u03b9 \u03a5\u03c0\u03b7\u03c1\u03b5\u03c3\u03b9\u03ce\u03bd, Nigel Slack, Stuart Chambers, Robert Johnston, \u0388\u03ba\u03b4\u03bf\u03c3\u03b7: 5\u03b7\/2010, \u0395\u03ba\u03b4\u03cc\u03c3\u03b5\u03b9\u03c2 \u039a\u03bb\u03b5\u03b9\u03b4\u03ac\u03c1\u03b9\u03b8\u03bc\u03bf\u03c2 [13655]<\/li>\r\n<\/ul>","bib_journals":"<ul>\r\n \t<li>Journal of Service Research<\/li>\r\n \t<li>Journal of Service Management<\/li>\r\n \t<li>Journal of Services Marketing<\/li>\r\n \t<li>Journal of Service Management information<\/li>\r\n \t<li>International Journal of Design<\/li>\r\n \t<li>The Service Industries Journal<\/li>\r\n \t<li>e-Service Journal<\/li>\r\n \t<li>Journal of Service Science and Management<\/li>\r\n \t<li>Ecosystem Services<\/li>\r\n \t<li>Touchpoint - The Journal of Service Design<\/li>\r\n \t<li>Journal of Design Research<\/li>\r\n \t<li>International Journal of Design<\/li>\r\n \t<li>Journal of Internet Services and Applications<\/li>\r\n \t<li>Customer Services<\/li>\r\n \t<li><span style=\"font-size: 1rem;\">System Analysis and Design<\/span><\/li>\r\n<\/ul>"},"_links":{"self":[{"href":"https:\/\/www.ba.ihu.gr\/en\/wp-json\/wp\/v2\/course\/3042"}],"collection":[{"href":"https:\/\/www.ba.ihu.gr\/en\/wp-json\/wp\/v2\/course"}],"about":[{"href":"https:\/\/www.ba.ihu.gr\/en\/wp-json\/wp\/v2\/types\/course"}],"author":[{"embeddable":true,"href":"https:\/\/www.ba.ihu.gr\/en\/wp-json\/wp\/v2\/users\/6"}],"version-history":[{"count":18,"href":"https:\/\/www.ba.ihu.gr\/en\/wp-json\/wp\/v2\/course\/3042\/revisions"}],"predecessor-version":[{"id":6978,"href":"https:\/\/www.ba.ihu.gr\/en\/wp-json\/wp\/v2\/course\/3042\/revisions\/6978"}],"acf:post":[{"embeddable":true,"href":"https:\/\/www.ba.ihu.gr\/en\/wp-json\/wp\/v2\/staff\/1475"}],"acf:term":[{"embeddable":true,"taxonomy":"course_type","href":"https:\/\/www.ba.ihu.gr\/en\/wp-json\/wp\/v2\/course_type\/14"},{"embeddable":true,"taxonomy":"semester","href":"https:\/\/www.ba.ihu.gr\/en\/wp-json\/wp\/v2\/semester\/67"}],"wp:attachment":[{"href":"https:\/\/www.ba.ihu.gr\/en\/wp-json\/wp\/v2\/media?parent=3042"}],"wp:term":[{"taxonomy":"semester","embeddable":true,"href":"https:\/\/www.ba.ihu.gr\/en\/wp-json\/wp\/v2\/semester?post=3042"},{"taxonomy":"course_type","embeddable":true,"href":"https:\/\/www.ba.ihu.gr\/en\/wp-json\/wp\/v2\/course_type?post=3042"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}