Business Process Analysis and Design
General
- Code: Γ07
- Semester: Κατ/νσης Χειμ Εξάμηνο
- Study Level: Undergraduate
- Course type: Specialization
- Teaching and exams language: Greek
- Teaching Methods (Hours/Week): Lectures and Practice/Exercises (3)
- ECTS Units: 5
- Course homepage: https://elearning.cm.ihu.gr/course/view.php?id=310
- Instructors: Fragidis Garyfallos
Course Contents
- Introduction – Basic concepts of business process management.
- Principles of business process design and redesign.
- The subject of process analysis and design.
- Requirements analysis: methods and perspectives.
- The business model & the framework of business modeling.
- Modeling use cases.
- Entity modeling (class diagrams).
- Process modeling: BPMN diagrams.
- Process modeling: sequence diagrams.
- Practical applications of process modeling.
- Process execution modeling: process choreography.
- Process execution modeling: process orchestration.
- Career opportunities in business process analysis and design.
Educational Goals
The objectives of this course are:
- To present the view of business as a set of processes.
- To acquaint students with analysis and design, which are part of the initial phases of systems development and management.
- To introduce concepts of business process analysis and design and explain their importance in identifying problems and improving or developing new business processes.
- To present modeling methods and techniques for the analysis and design of business processes.
- To present the professional employment opportunities in the analysis and design of business processes.
Upon completion of the course students should be able to:
- Understand the importance of processes to achieve business goals and the importance of planning and redesigning business processes.
- Know basic concepts of analysis and design of business processes and business modeling.
- Know requirements analysis, data collection and business process documentation techniques.
- Apply modeling techniques for the analysis and design/reengineering of processes.
- Assess the effectiveness of business processes, identify problem areas of business operation and propose corrective actions and improvements.
General Skills
to be filled
Teaching Methods
- Face to face.
Use of ICT means
- Online guidance.
- Slides Projection in the classroom.
- Use of E-mail and onlne communication systems.
- Use of e-learning system (moodle).
Teaching Organization
| Activity | Semester workload |
| Lectures | 39 |
| Project | 60 |
| Personal Study | 26 |
| Total | 125 |
Students Evaluation
to be filled
Recommended Bibliography
Προτεινόμενη Βιβλιογραφία:
- ΕΙΣΑΓΩΓΗ ΣΤΟΝ ΣΧΕΔΙΑΣΜΟ ΥΠΗΡΕΣΙΩΝ: ΣΧΕΔΙΑΣΜΟΣ ΤΟΥ ΑΟΡΑΤΟΥ, LARA PENIN, Έκδοση: 1η/2022, Συγγραφείς:, Κωδικός Βιβλίου στον Εύδοξο: 112696307
- This is Service Design Thinking: Basics, Tools, Cases, by Marc Stickdorn and Jakob Schneide, Wiley, 1st ed., 2012.
- Service Design: From Insight to Implementation, Andy Polaine, Lavrans Løvlie, Ben Reason, Rosenfeld Media, 1st edition, 2013.
Υποστηρικτική βιβλιογραφία
- Ανάπτυξη Νέων Υπηρεσιών: Τουρισμός – Υγεία – Επιχειρηματικότητα – Καινοτομία, Φώτης Χ. Κίτσιος, Κωνσταντίνος Ζοπουνιδης, Εκδόσεις Κλειδάριθμος, 2008. Κωδικός Βιβλίου στον Εύδοξο: 13595
- Διοίκηση Παραγωγής Προϊόντων και Υπηρεσιών, Nigel Slack, Stuart Chambers, Robert Johnston, Έκδοση: 5η/2010, Εκδόσεις Κλειδάριθμος [13655]
Related Research Journals
- Journal of Service Research
- Journal of Service Management
- Journal of Services Marketing
- Journal of Service Management information
- International Journal of Design
- The Service Industries Journal
- e-Service Journal
- Journal of Service Science and Management
- Ecosystem Services
- Touchpoint – The Journal of Service Design
- Journal of Design Research
- International Journal of Design
- Journal of Internet Services and Applications
- Customer Services
- System Analysis and Design